Presse NN - UPS Big Idea 10-1992

ARC Consulting / Öffentlichkeitsarbeit

Pressedienst und Info-Galerie

  October 1992 - NN - UPS Big Idea

Customers night out

Approximately 90 customers from the Richmond area attended a Customer Appreciation Night at the Richmond Hilton. Hosted by Customer Service, the event gave customers a chance to take a closer look at UPS.

"I'm very impressed," said customer Edward Hamlin who works for a major banking organization. "Day in and day out, our driver shows us appreciation by doing whatever he can to satisfy us. He's the greatest and I complement him every chance I get. He's just like a member of the family in my mailroom. Even still, I had no idea of all that's involved in moving packages. I think it's a real plus to invite customers in to see what goes on behind the scenes."

"It's a really nice idea to invite us to this affair," commented Liz Westmoreland, who manages the mailroom of a nationally known automobile club. "Inviting us here says you care that we're giving you our business and I'm really pleased with that."

"We invited some of our customers in the Richmond area who use our air service and some shippers who don't, in an effort to let them know a little more about us," said district Customer Service manager Bill Lewandowski. Bill added, "Most of our customers know their driver. But few know what really goes on behind the scenes. Customer Appreciation Night gives us another chance to let them know we appreciate their business. It also gives us a chance to show off our wares and some of the inner workings of our daily operation."

Customers attending the event had the chance to view a display on UPS technology featuring MaxiShip, DIALS and DIAD, complete with the new DIAD Vehicle Adaptor (DVA). The group also toured the airport operation and had a chance to visit the cockpit.

"It's really amazing to see what UPS is able to do logistically," commented customer Russ Voelker. "I've never been in the cockpit of a plane before and had the chance to talk with the pilot," added Dorothy Hamlin. "It was an interesting experience."

"It's just fantastic to be able to meet customers and explain the way things work at UPS," commented 727 captain Neal Weismann. "It's a good opportunity to let them know just how much we care about their business." he added.

After touring the airport, the group returned to the hotel for dinner and a viewing of the video, "The Complete Package". Closing remarks were then given by Bill Lewandowski, district manager John Chasse and Captain Neal Weissman. "Working for you, the customer, is very satisfying," said Neal. "I've been flying since 1967 and the job I do at UPS is the best and most challenging one I've had. We're all very proud of what we do and hope to continue serving you and getting the job done for you."

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